Double Glazing, uPVC Windows & Doors South Wales

Insurance Backed Guarantee (IBG)

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Insurance Backed Guarantee

As of June 2014 the provision of financial protection became mandatory as part of the self assessment certification procedures required for all residential replacement window installations.

At Centric H.I. we ensure every customer has an insurance backed guarantee up front.

This insurance-backed guarantee offers you added security, ensuring that your investment is protected even in the unlikely event that the installer ceases to trade. It provides peace of mind, knowing that your replacement windows are covered, and any potential issues can be addressed without additional financial burden on your part.

Furthermore, our commitment to offering this guarantee reflects our dedication to customer satisfaction and quality service. At Centric Home Improvements, we understand the importance of long-term protection for your home improvements, and this guarantee is just one of the many ways we ensure our customers receive the best possible experience.

What is an Insurance Backed Guarantee?

It is insurance that protects you should a home improvement contractor cease to trade, as defined in the policy, and is therefore unable to either complete the work or honour the terms of the guarantee given to you on the completed project. There are several trade types covered by Insurance Backed Guarantees, the most well know are Glazing installers, however roofing, solar and kitchen and bathroom installers are also able to provide an IBG.

Here at Centric Home Improvements, we issue a guarantee for every job we carry out.

Although home improvements are still one of the safest forms of financial investment, there is one pitfall that is often overlooked – A REDUNDANT GUARANTEE.

This is where an Insurance Backed Guarantee (IBG) becomes invaluable. By ensuring that your investment is protected even if the contractor ceases trading, an IBG offers you peace of mind and financial security. Whether you’re investing in glazing, roofing, solar installations, or kitchen and bathroom renovations, an IBG ensures that your project is safeguarded, providing a safety net that extends beyond the lifespan of the contractor.

At Centric Home Improvements, we believe in going the extra mile to protect our customers’ investments. By offering an IBG with every job we complete, we ensure that our clients are fully covered, no matter the circumstances. This commitment to comprehensive protection underscores our dedication to delivering not only quality work but also lasting assurance that our customers can rely on.

Benefits of an insurance backed guaranteed

What does it cover?

Frequently Asked Questions

If I have an issue with my install should I come straight through to QANW or the Insurance backed guarantee provider for support?

No, the company has this in place for your protection in case the company should cease trading, in the first instance the customer should contact the installation company directly and they will look for a solution to any situation.


My Deposit is covered by the IBG, how long is this for?

QANW provide cover for up to 120 days and is intended to put the customer back in the same financial position as they were in prior to any failure


At what stage is my IBG registered once I agree to the sale?

If a deposit is taken then the company will register the sale straight away with QANW to inform of the deposit and once the project is complete the company will update the existing record. If no deposit is taken the registration is after the job has completed.

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